Privacy Policy

Introduction

ReServe Home Pros ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.reservehomepros.com (the "Site"). Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

Information We Collect

Personal Information You Provide

When you submit a form on our Site (such as our consultation request, project quiz, or apply form), we may collect the following information:

• Name
• Email address
• Phone number
• Property address or service area
• Project details, photos, and any additional information you choose to provide

Information Collected Automatically

When you visit our Site, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website or source
• Device type and screen resolution

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to project inquiries and schedule consultations
• To prepare estimates and proposals for remodeling work
• To communicate with you about your project and our services
• To improve our website and user experience
• To analyze site traffic and usage patterns
• To comply with legal obligations

Third-Party Services

We use the following third-party services that may collect or process your data:

Google Analytics (via Google Tag Manager)

We use Google Tag Manager (GTM-PLSC9TWB) to manage analytics and tracking scripts. Google Analytics collects anonymized data about how visitors interact with our Site. Google's privacy policy is available at policies.google.com/privacy.

PostHog

We use PostHog for product analytics and session insights to understand how visitors use the Site. PostHog's privacy policy is available at posthog.com/privacy.

HubSpot

We use HubSpot for form processing and customer relationship management. When you submit a form on our Site, your information may be processed through HubSpot's platform. HubSpot's privacy policy is available at legal.hubspot.com/privacy-policy.

SMS Communications and Mobile Opt-In Data

If you provide your phone number and consent to receive SMS or MMS messages from ReServe Home Pros, we may use your phone number to send appointment confirmations, appointment reminders, service updates, estimate notifications, follow-up messages, and customer support responses.

No mobile opt-in data, SMS consent, or phone numbers collected for SMS purposes will be shared, sold, rented, or disclosed to third parties or affiliates for their own marketing or promotional purposes.

We may share limited information with service providers only as necessary to operate our business and deliver our communications, such as customer relationship management, phone, messaging, scheduling, or form-processing providers. These service providers are not permitted to use SMS opt-in data or mobile numbers for their own marketing or promotional purposes.

You may opt out of SMS messages at any time by replying STOP. You may reply HELP for assistance. Message frequency may vary. Message and data rates may apply.

Cookies

Our Site uses cookies and similar tracking technologies. Cookies are small data files placed on your device when you visit a website.

Types of Cookies We Use

• Analytics cookies: Placed via Google Tag Manager and PostHog to collect anonymized usage data, such as pages visited, session duration, and traffic sources.
• Functional cookies: Used to remember your preferences and improve site functionality.

You can control cookies through your browser settings. Disabling cookies may limit certain functionality of the Site.

Do Not Sell My Personal Information

We do not sell your personal information to third parties. We do not share your personal information with third parties for their direct marketing purposes. If you would like to submit a request related to the sale of personal information, please contact us at support@reservehomepros.com.

Your Rights Under the CCPA (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to know: You have the right to request that we disclose what personal information we have collected, used, and disclosed about you.
• Right to delete: You have the right to request deletion of your personal information, subject to certain exceptions.
• Right to opt-out of sale: We do not sell your personal information. However, you may still submit an opt-out request.
• Right to non-discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, please contact us at support@reservehomepros.com.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our Site is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: support@reservehomepros.com
• Phone: (224) 385-1231